#201 - Troubleshooting DPK Issues
This week on the podcast, Kyle shares some tips on escalating your SR's and what to expect when you do escalate. Dan dives into a DPK Password issue and how he approaches troubleshooting with the DPK.
Show Notes
- How to Request Management Attention for your SR @ 2:30
- Troubleshooting DPK Issues @ 18:30
Troubleshooting Steps
- Work to Replicate the issue/Look at code (if possible)
- MOS/Local Knowledge Base (wiki or tickets)
- Isolate the cause/Eliminate variables/Research Logs
- Attempt to understand the flow/technology/stack
- Develop root-cause theory
- Test to prove/disprove theory
